Performance Management System on Best Practice

By the end of the course, participants will have:

• Shared a common understanding on how performance management systems can be effectively utilised to raise the performance of individuals and teams
• Enhanced their skills in setting clear expectations and objectively measuring individual performance using objectives and competencies as key measures
• Identified and practised some performance management strategies and techniques to enhance the performance and motivation in under-performing and high performing team members.

CONTENT

Creating and sustaining high performance teams

• Key characteristics of a high performing team
• Stages of group development
• Role of team leader in achieving high performance

The principles of performance management

• Core elements, principles and benefits of an effective performance management framework
• Performance management cycle and purpose of the annual performance review
• Organisations’ performance appraisal process

Setting performance measures

• Objective setting process
• Setting and communicating performance objectives
• Identifying core behaviours that drive high performance

Reviewing and assessing performance

•  Reviewing different levels of performance
• Objectively assessing and rating performance

One to one performance review meetings

• Structuring performance review meetings
• Giving constructive and motivational feedback
• Using questions to help employees review their own performance

FOR WHOM:

Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.