Essential Competencies for Supervisors, Office Managers and Administrators

• Discuss the concept of supervisory   management;
• Outline the principles of supervision;
• Discuss steps in problem solving and   decision making; and
• Apply supervisory skills at work.
• Discuss the concept of office management;
• Identify the skills for office management;
• Outline supervisory skills;
• Identify strategies for conflict resolution; and
• Apply modern techniques for office  management

CONTENT

• Overview of Supervisory Management
• General Principles of Supervision
• Leadership and Motivation
• Delegation and Authority
• Team Building
• Problem Solving and Decision Making
• Planning and Organizing Work
• Effective Time Management
• The Supervisor and Resource Management
• The Supervisor and Quality Management
• Coaching, Counselling and Mentoring
• Planning and Organizing Work
• Office Space Management
• Records Management
• Communication and Interpersonal Skills
• Time Management Skills
• Managing Change in the Office
• Managing Conflict in the Workplace
• Employee Welfare
• Emerging Trends in Office Management
• Health, Safety and Environment
• Work Life Balance

FOR WHOM:

Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.