Office Management and Effective Administrative Skills

At the end of the workshop, participants will be equipped to:

• Recognizing different between managing and leading
• Developing skills for managing and leading
• Developing effective communication styles
• Motivating employees
• Conducting effective performance appraisal

CONTENTS

• What is management about?
• The roles of management
• Characteristics of an ideal manager
• Barriers to effective management
• Making effective decisions
• Managing relationship with the boss
• Examining the different ways we communicate
• Developing your coaching skills
• Strengthening your assets
• Dealing with poor performers
• Obtaining the benefits of delegation
• Managing authority and responsibility
• Managing disciplinary action

FOR WHOM

office administrators, line managers, executive secretaries, personal assistants, protocol officers,  admin managers both in the public and private sector

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.