Successful Skills for Secretaries, Administrators and PA’s

By the end of this training course, delegates will be able to:

· Develop the skills and attributes of a first class office professional

· Make a greater contribution in their workplace

· Become more confident

· Become more proactive

· Deal with the difficulties and pressures of working in a modern office

· Prioritise between urgent and important tasks

· Plan, organize and manage time more effectively

· Present yourself more confidently and efficiently

· Write, email and use the phone more professionally and effectively

CONTENT

• Setting the Scene, Assessing Existing Skills, Time Management
• Assessing Prior Skills and Knowledge
• Competencies required
• Perceptions, Attitudes and Beliefs
• Time Management Skills
• Organizing and Planning
• Managing Workflow
• Managing meetings
• *Communication Skills
• Understanding Assertiveness
• Group Activity on Assertiveness
• Listening and Questioning Skills
• Body Language
• Team Working
• Conflict management
• Dealing with difficult people
• Stress Management
• Presentation Skills
• Telephone Skills
• Writing Skills
• Email Etiquette
• Presentation Skills

FOR WHOM:

Secretaries, HR Directors, Managers, Admin and Personnel Managers, All Professionals, Heads and Staff of all other departments involved in Managerial and Technical Report Writing.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.