Managing and Organizing Accounts Receivable

Due to the recent credit crisis sweeping the global economy, fluctuating interest rates, increasing competition and growing uncertainty, managing credit and collections effectively is becoming more of a challenge. All industries are exposed to credit issues, and different tools and techniques to maximize cash collection will be provided in the workshop

CONTENT

Introduction to Accounts Receivable

Working Capital and Cash Management

The Cost Credit

Effective Customer Services

Customers and Trading Terms

Terms of Trading

Customer credit evaluation

Tools and techniques of financial analysis

Segmental Analysis of financial statements

Practical Collection Tools and Techniques

Eliminating Barriers to payment

Recognizing excuses and delaying tactics

Providing solutions to non-payment

Litigation and recoveries

Telephone Collection Techniques

Preparing for the Call

Negotiation Skills for Successful Collections

Communicating and Listening Skills

Building Relations with Customers

Managing the Receivables Ledger

Developing Effective internal relationships to maximize performance

Setting targets and tracking performance

Latest developments in Accounts Receivable

FOR WHOM:

Accountants, Auditors, Financial Controllers, Accounts Receivable Managers, Credit Managers, Finance Managers and Financial Analysts, CFOs and others who perform related functions in both public and private sectors.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.