Developing, Analyzing and Managing Payroll Benchmarks and Metrics

Due to the evolution of the payroll department, payroll professionals are finding themselves in need of skills to continuously improve on the performance of payroll. This topic will give you a valuable start to begin benchmarking. You will learn how to begin to measure your performance and how to use that information to ensure your payroll department is on the leading edge of today’s industry.

CONTENT

Benchmarking

• Evolution of Payroll Best Practices
• Benchmark Basics
• Types of Benchmarking
• How to Start Benchmarking

Metrics

• Metrics Basics
• What to Measure and Why
• Data Collection Methods

Customer Focus

• Types of Customers
• Identifying Customer Requirements

FOR WHOM:

Accountants, Treasurers, Auditors, Payroll Administrators, Operations Managers, Directors, Supervisors, Finance Managers, Human Resources Managers and others who perform related functions in Public and Private Sectors.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.