The Hospitality Business Course

To understand the concept of operations in Hospitality Business

CONTENT

The Basics of Business

• Capturing the Customer Loyalty
• Building your Business Identity
• Working with your Suppliers
• The best kept secrets of Promotions
• Understanding your operational costs

The Process and Systems

• How to work the numbers
• Practical methods of profitability
• Understanding plate Costing and Product Mix
• Building your operational Team

The Practical Methods

• What you can expect every day
• How to handle a customer complaint
• Creating the Unique Customer experience
• Designing a Bar that works for profit
• Stock takes; before the computer there was a pencil…
• Understanding the dynamics of the Rota (Roster)

FOR WHOM:

All Hotels and Hospitality Management and Staff.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.