Professional Business and Corporate Etiquette Course

This Professional Business and Corporate Etiquette Course will enable all participant to:

• Set the best impression by your professional corporate skills
• Understand Body language and the influence of it
• Sharpen your office skills including telephonic, letter and email communications
• Learn details of business dining skills and mannerisms
• Understand dress codes for different occasions
• Learn about multi-cultures and managing people
• Develop skills to effectively interact with International and government diplomats

CONTENT

The First Impression

• Effective Professional Introduction
• Making a First Impression, the first time
• Minimizing Uneasiness
• Use of Business Cards
• Remember the names

Body Language

• Levels of conversations
• Start and End of Conversations
• Types of Handshakes
• Eye Contact
• Body Language
• Maintaining Posture

Internal Office Etiquettes

• Office Conduct and respect
• Communications and professionalism
• Time Management
• Working out of the office
• Eating at the Workplace
• Do’s and Don’ts in an office meeting

Email Etiquettes

• Business Email Etiquette
• Proper use for forwarding to Cc and BCc
• Grammar, Acronyms and auto-correct
• Navigating unexplored social-network territory at work
• Top technology tips and netiquette

Dressing Etiquette

• Constructing a Personal brand
• Essentials of Grooming
• Business Casual and techniques
• Understanding Dress Codes
• Accessorizing professionally
• Personal Style – Male and Female
• Travel/ outdoor Etiquettes

Telephonic Etiquette

• Appropriate Greetings and Introduction
• Sensitivity to the tone of voice
• Professional business communication
• Active listening
• Telephonic Interruptions
• Use of speakerphone
• Dealing with Voice Mail
• Do’s and Don’ts Mobile Phones

Managing multi-cultures

• Understanding Culture in people management
• Multi-cultural organization
• Cultural practices and perspectives
• Cultural Differences and behaviors

FOR WHOM

Senior Executives’ Secretaries and Personal Assistants

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.