Advanced Management Course for Secretaries, Personal Assistants and Admin Officers

As they mature and grow in status, secretaries, personal assistants and admin officers often take on management responsibilities in addition to their traditional duties and responsibilities . Most times, they are not formally trained to assist and shoulder such additional responsibilities and discharge them effectively and efficiently. This course is designed to fill the gap and equip secretaries, personal assistants and admin officers to achieve higher level of efficiency in the performance of their duties.

CONTENT

• The characteristics and role of executive secretaries, personal assistants and admin managers
• Enhance  productivity through time and self-management
• Rapport building
• Telephone manners
• Etiquette and comportment
• Dress sense
• Self organization
• Protocol
• Personal development
• Effective delegation
• Management information systems
• Organizational structure, vision, mission and objective
• Decision making tools for effective leadership
• Dispute and grievance management in the workplace
• Self and time management
• Managing change, organizational and human behavior

FOR WHOM:

Senior Secretaries, personal assistants, administrative staff in the both the public and private sectors

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.