Understanding Bank Transaction Issues and Challenges

This course explains the drivers of excellence in delivering a banking service. It looks at banking operations from the customer’s standpoint.

This course demonstrates the importance of understanding the impact of internal culture on quality.

Content

• Financial Mathematics & Accounting
• Cash Management & Role of Treasury
• Working Capital & Liquidity Management
• Account Services & Correspondent Banking
• Capital Raising – Debt & Equity Markets
• Corporate Agency & Security Services
• Foreign Exchange & Commodity Markets
• Introduction to Trade Finance
• Clean Payments, Documentary Collections & Letters of Credit
• Standby Letters of Credit, Guarantees & Export Credit Agencies

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.