Best Practices in IT Systems Maintenance Management

Computers have become a key in information management in any business environment. Because computers are central in nearly all aspects of information management, failure and downtime can be disastrous and costly. How to prevent computer related business hazards and how to manage the situation where they inevitably occur will be the main focus of this workshop. No doubt computers are very costly machines and to avoid the enormous cost of buying new computers regularly, existing ones need to be adequately maintained. Effective maintenance will also reduce the risk and irregularity of computer related hazards. Computer maintenance policies and techniques will be adequately addressed in this workshop.

CONTENT

• Maintenance Policies: Various Available options
• Software Issues
• Computer Maintenance Planning
• Computer Contingency Planning and Disaster Recovery Strategies
• Network Installation, Operation and Maintenance
• Financial Aspects of Maintenance Function
• Technical fault remediation selection
• ICT Systems Maintenance
• Scheduling of Planned Maintenance
• Condition Monitoring
• Preventive Maintenance Scheduling (P.M.S)
• Equipment Effectiveness
• Mean Time Between Failure (M.T.B.F)
• Stores Requisitioning, Stocks Controls and Purchasing
• Computerized Maintenance Management System (C.M.M.S)
• Work Reporting
• MIS Management toolkit
• General Maintenance

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.