Communicating with Confidence

• Optimize communication skills you already have
• Get strategies to better assimilate verbal information
• Effectively interpret shared knowledge
• Improve work relationships and reduce misunderstandings
• Communicate clearly and appropriately—and with greater confidence
• Choose the right words even in difficult circumstances
• Expand your influence and be recognized for your skills

CONTENT

Assessing Your Communication Skills

• Understanding the skills you already possess
• Assessing your effectiveness and identifying improvement areas

Developing Your Listening Competencies

• Defining the competencies of effective listening
• Identifying the different components of the information you’re hearing
• How to take a more active role when listening
• Increasing comprehension through mental openness and feedback

Increasing Cognitive Skills to Promote Comprehension

• Discerning, analyzing and evaluating
• Visual aspects of verbal communication
• Relating information productively to your own experiences
• Creating mental cross-references between old and new information
• Framing statements and discussions

Roadmap for Clearer Communication

• Understanding effective body language and appropriate word choice
• Finding mutual connections or similarities to enhance communication
• Controlling emotions and establishing the right tone of voice
• Storytelling with imagery, passion and evocative language
• Creating a personal action plan

FOR WHOM:

Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.