At the end of this online training seminar, you will learn to:

• Evaluate Techniques for Coaching, Counselling & Mentoring
• Utilise Motivational Coaching Techniques in the Workplace
• Develop Practical Counselling Skills to Use with Staff
• Communicate More Effectively at All Levels
• Comprehend the Concepts and Appropriate Methodology of Mentoring

CONTENT

Practical Motivational Coaching Skills

• Distinguishing between Coaching, Mentoring, and Counselling
• Key Coaching Skills (Diagnostic, Techniques, Qualities, Model)
• Active Listening
• Questioning Techniques
• Motivational Coaching Skills for Leaders
• Coaching Others

The Essential Skills of Communication and Motivation

• Understanding Your Personal Communication Style
• Language – Verbal and Non-verbal (body language)
• Emotional Intelligence – An Introduction
• Giving Effective Feedback with Emotional Intelligence (EI)
• Understanding Human Motivation
• Motivating Others to Achieve

Mentoring Others in the Workplace

• Coaching & Mentoring – The Differences
• Mentorship Programs
• Mentoring Relationships – Formal and Informal
• Most Commonly Used Techniques by Mentors
• Practical Career Planning
• Mentoring Younger Staff – Millennial’s

Practical Skills for Workplace Counseling

• Workplace Mental Health
• The SOLER Model for Improved Communication
• Developing Your Listening Skills
• Questioning Skills
• Limits of Counselling – Duty of Care Issues
• Employee Assistance Programming (EAP)

Career Coaching and Coaching Yourself

• Understanding Your Career Journey
• A Personal Career SWOT Analysis
• Setting Career Goals
• What type of Learning & Development suits you?
• Becoming Your Own Coach
• Personal Action Planning

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.