Emotional Intelligence for Workplace Success

At the end of this online training seminar, you will learn to:

• Develop interpersonal skills such as self-awareness, which is the ability of an individual to recognize and understand one’s moods, emotions and drives as well as their impact on others
• Cultivate empathy or the ability to understand the emotional makeup of other people and skill in responding according to their emotional reactions
• Develop interpersonal skills which indicate the individual’s proficiency in managing relationships and building networks
• Develop skills in responding to criticisms & adversity
• Leadership strategies for working with others towards shared goals

COURSE CONTENT

Developing Emotional Intelligence in the Workplace

• What is Emotional Intelligence Quotient (EQ)?
• Intrapersonal & Interpersonal Skills
• Emotional Excellence in the Workplace
• Understanding Your Personality Style
• Emotional Intelligence for Innovative Teamwork
• Removing Blocks to Innovative Teamwork through EQ

Becoming an Emotionally Intelligent Leader

• Accurate Self-assessment for Personal Transformation
• Knowing One’s Strengths & Weaknesses
• Managing self effectively
• Inspiring and Guiding Individuals & Teams
• Nurturing Relationships
• Developing Trustworthiness for Corporate Transformation

Building Effective Relationships

• Getting Things Done through People
• Managing our mind effectively
• Accountable Leadership for Managing Performance
• Working with Others towards Shared Goals
• From Delegation to Empowerment
• Building Productive Relationships

Leading Others with Emotional Intelligence

• Understanding the 4 Stages of Human Development
• Motivating Oneself and Motivating Others
• Managing our spirit for developing Thankfulness
• Leading others effectively
• Developing Creativity in the Workplace
• Innovative Teamwork

Implementing Emotionally Intelligent Persuasive Communication

• The Positive Influence of Listening
• Active Listening Skills
• Handling Conflict Effectively
• Effective Persuasion
• Learning Experiences and Action Plan
• Developing an Action Plan

FOR WHOM:

Senior administrators, office managers, executive assistants and supervisors of junior staff who already possess the essential administration skills and seek to move their career further up.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.