Excellence in Insurance Claims Administration

The Claims Management Course is intended to broaden the knowledge of delegates on various aspects of claims handling. The course is presented in the form of an interactive workshop intended to encourage individual and group participation in the various exercises.

CONTENT

• Property Insurance/Perils
• Establishment of Claims Reserves
• Initial Claims response
• Loss Adjusters role in claims handling
• Some Legal Issues
• The use of Experts
• Issues of Policy Liability and Negotiation
• Negotiating the Claim
• Fraud
• Settlement Issues
• Reinsurance

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.