Priority Management: Optimising Time, Workflow and Coursesivity

The ability to manage time and communicate well is ranked the number one key to success; to be really successful at your workplace, it is essential to learn, appropriate, practice and develop necessary skills for it. This workshop provides you the skills required.

CONTENT

* Time management and Planning

– Planning and Scheduling

– Interruptions and Distractions

– Managing Time under Pressure

– Criteria for Prioritizing

* Managing Yourself

– Defining your objectives

– Responsibilities and Priorities

– Personal Effectiveness

*Managing Others

– Delegation

– Assertiveness

– Effective Communication

*Managing Pressure in the Workplace

– Moving from Reactive to Proactive

– Taking Control

– Stress Management

– Major Causes of Stress, Handling Stress Positively

– Changing Mindset

FOR WHOM:

Managers/Supervisors and Senior Customer Service Staff, Secretaries, Admin Personnel, Marketers, Sales Representatives in various segments of the organization in both the Public and Private Sectors.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.