Professional Skills Improvement Course for Secretaries, PA’s and Admin Officers

This popular course examines best practice behaviours and systems to productively contribute to a professional work team.  This includes practical tools and techniques to empower you to rapidly develop your communication, organisational and customer engagement abilities to expand both your role and your opportunities.

CONTENT

• Professionalism, career management and personal motivation
• Effective communication
• Differentiate communication styles
• Creating a positive first impression
• Assertive communication
• Manage workplace interactions
• Dealing with multiple managers
• Telephone etiquette
• Time management is self management
• Business etiquette

FOR WHOM:

Administrators, executive secretaries, existing or prospective office managers/ senior administrators and others who perform related functions.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.