Resilience and Emotional Intelligence: Combating Stress in the Healthcare Workplace

At the end of this workshop programme, the participants will be able to:

• Recognize the difference between resilience & stress management
• Name the five dimensions of well-being
• List three ways to activate your heart’s intelligence

CONTENT:

• Defining resilience
• Burnout: Is it inevitable?
• Stress Reaction
• Resilience: Complex and dynamic
• Ways to activate your resilience
• Defining dimensions of wellbeing
• How the heart directs the brain
• Three categories of stress strategies
• Assertive communication
• Perception oriented strategies
• Coping strategies for stress
• What is emotional intelligence?
• Self actualization = Balance meaningful goals
• Interpersonal skills and relationships
• Stress management
• Stress tolerance
• Decision making
• Stress strategy review

FOR WHOM:

Relevant Healthcare Practitioners

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.