Total Quality Management (TQM) Best Practices for Stores Officers

At the end of the workshop, participants will be able to:

• Discuss the concept of Total Quality Management;
• Identify modern quality management techniques;
• Explain importance of customer-driven organizations; and
• Mention solutions to quality problems.
• Enable the participants to understand the importance of Quality Circles in their work.
• Be able to guide the participants on how to use the different Quality Improvement Tools in solving quality related problems.
• Enable the participants to learn how to adopt the Suggestion System.

CONTENT

• Overview of Total Quality Management
• Total Quality Management as a Strategic Management Tool
• Organizational Diagnosis for TQM
• Team Building/Quality Circles
• Quality Assurance
• Quality Regulations and Standards (ISO9000 Series)
• Quality Cost
• Quality Service Delivery
• Building a Customer-Driven Organization
• Quality Audit and Measurement
• Implementing TQM

FOR WHOM:

Stores, Purchasing and Logistics Personnel in the Public and Private Sectors.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.