Workplace Communications Strategies Course

• Identify common communication problems that may be holding you back
• Develop skills to ask questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop skills in listening actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively

CONTENT

Communicating for Results

• • Improving the oral communication process
  • How to make memos more understandable
  • Giving instructions and orders
  • Developing communication adaptability

Solving Problems more Effectively

• • How to make better decisions
  • Gaining maximum support for your ideas
  • Small group problem-solving techniques
  • Improving problem-solving effectiveness

Feedback Skills

• • The importance of feedback to people and organisations
  • The types of feedback we receive in life
  • Structuring feedback
  • Giving and receiving feedback effectively

Communicating Assertively 

• • What assertive communication is and is not
  • How we should plan, structure and conduct assertive communication
  • Using assertive communication in a variety of situations

Communication to Different Personalities

• • The type of people and personalities we have to communicate with
  • Understanding as to how each type likes to communicate and be communicated with
  • Adapting our communication style to others

Building Coursesive Working Relationships

• • Handling irresponsible behavior in others
  • Preventing non-productive conflicts
  • How to gain respect from your co-workers and your boss

FOR WHOM:

All staff who desire to improve their communications skills for better result.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.