Best Practice in Hotel and Restaurant Management

When most people think of the hospitality industry, they usually think of hotels and restaurants. However, the true meaning of hospitality is much broader in scope. According to the Oxford English Dictionary, hospitality means “the reception and entertainment of guests, visitors or strangers with liberality and good will.”

Hospitality, then, not only includes hotels and restaurants but also refers to other kinds of institutions that offer shelter, food, or both to people away from their homes. We can also expand this definition, as many people have, to include those institutions that provide other types of services to people away from home. This might include private clubs, casinos, resorts, attractions, and so on.

CONTENT

Hospitality Management

• Operating a hotel or catering company
• Projecting comfort and ease
• Elevating your business
• Making a profit

Restaurant Management

• Understand a Kitchen Profit and Loss Account and How expense can be affected
• Plan and Develop a Restaurant Concept
• Fully Understand Food cost and its relationship to profitability
• Understand wastage and its impact on the bottom line
• The principles of cost-effective staff planning
• Kitchen Management
• Setting the Table
• Cost control methods
• The true cost of a recipe
• Different methods to set your selling price
• Conduct a menu analysis study and engineer a menu

Cost Control by Budgeting

• Purposes of Budgeting
• Types of Budgets
• Budget Preparation
• The Budget Cycle
• Departmental Budgets
• Budgeting in A New Operation

Sales & Marketing

• Customer satisfaction
• Attracting and keeping customers
• Understanding the consumer
• Deals, promotions, coupons, etc.
• Procedures Manual

Audit and Accounting Concepts

• Key Skills of an Auditor
• Accounting Function
• Managing Guests Accounts
• Understanding Balance Sheets
• Understanding Cash Flow Statements
• Writing Auditing Reports
• Practical Auditing Exercises

FOR WHOM:

Supervisors, Managers, Chefs, Human Resources Manager

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.