At the end of this training, participants will

• Learn the concepts of professionalism and ‘relationship’ in social work and the role of self-monitoring and reflection.
• Learn about, critically discuss and practise a range of communication and interpersonal skills.
• The commencement of effective contacts with service users and colleagues;
• Active listening and attending skills;
• The role of non-verbal communication; empathy; effective use of questions; paraphrasing and summarising;
• Challenging constructively and managing conflict; the use of electronic and telephone communication; and working with people with special communication needs.

CONTENT

• Identifying your personal communications style
• Exploring different communication platforms
• Exploring your approach to communication
• Applying your communication style in the workplace
• Managing challenging conversations with positive outcomes
• Demonstrating your communication skills

• Critically examine and evaluate the theoretical and underpinning interpersonal communication skills in social work.
• Understanddifferent communication platforms.
• Communication style in the workplace
• Managing challenging conversations with positive outcomes

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.