The Effective Hotel Receptionist Course

This Effective Hotel Receptionist Course will strengthen your customer support skills as it is an essential element to working in the hospitality industry. You will acquire many great traits to handling receptionist duties in the front office. Learn to greet potential customers and reserve guest rooms. Once qualified in the Hotel Receptionist course, you will gain a set of skills that will help you progress quickly to the next level in your career.

CONTENT

• Professional Receptionist Training Course Objectives
• Principle to Create a Powerful First Impression
• Hot Telephone Tips
• Get The Facts- Ask the Right Questions
• Discuss Solutions- Learning to Listen
• Dealing With Difficult Customers
• Practice Good Telephone Skills
• Managing Database and Company Files
• Booking or Reservation Procedure
• Deal Effectively with Security and Safety Issues
• Successful Meetings & Minutes Management
• Arranging Business Travel and Accommodation
• Email Tutorial
• How to use social media to Promote your Company
• Minute Taking
• Microsoft Office Tips & Tricks

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.